Terms & Conditions

Terms & Conditions

Welcome to Ghinj. By using this website or placing an order, you agree to the following Terms & Conditions.

Orders

  • All orders are subject to product availability.

  • Ghinj reserves the right to cancel or refuse any order in the event of pricing errors or incorrect product information.

  • Once an order has been placed, it cannot be modified or cancelled after processing and shipping have begun.

Shipping & Delivery

  • Orders are processed during official business days.

  • We deliver to all regions across the United Arab Emirates.

  • Delivery times may vary depending on the destination and shipping provider.

  • Ghinj is not responsible for delays caused by shipping companies or circumstances beyond our control.

  • Customers are responsible for providing accurate delivery information, including address and contact details.

Returns & Exchanges

  • Due to the nature of perfumes and personal care products, items cannot be returned or exchanged once opened or used.

  • If you receive a damaged item or an incorrect product, please contact us within 48 hours of receiving your order and provide clear photos showing the issue.

  • Each case will be reviewed individually, and appropriate action will be taken in accordance with our store policy.

Products & Pricing

  • We strive to display products, images, and information as accurately as possible.

  • Product colors may vary slightly depending on your screen settings.

  • Ghinj reserves the right to modify prices, promotions, or product availability at any time without prior notice.

Privacy

  • We respect our customers’ privacy and are committed to protecting personal information.

  • Customer data is used solely for order processing, customer support, and improving the shopping experience.

  • We do not sell or share customer information with third parties except when necessary to complete delivery services or comply with legal requirements.

Intellectual Property

  • All images, designs, logos, and content on this website are the property of Ghinj.

  • Reproduction, distribution, or reuse of any website content without prior written permission is strictly prohibited.